Amaanah Medical Practice

The GPs are very helpful and proactive. The reception staff are always kind and try to provide an excellent service.

Last week I've called the Drs surgery to book an appointment to speak to the Dr because I need to see the Dr to request for 3 months supplies of medication because I'm going away for 3 months. The receptionist said that I don't need to see the Dr because she will ask the Dr to sort my 3 months supply. When I've received the 1st set of medication on 27th August it was only 1 months supply, I called the Drs surgery again and explained to them that I need 2 more months supply of medication and they said that they will request the Drs again. I then received the 2nd set of medication today 2nd September it was 1 month supply again. I called the doctors today and my mum has spoken to the receptionist, and they said that we will ask the Drs to give you 1 more months of medication supply and also, they said it is up to the Drs to decide whether to give you 1 more months of supply. I'm not really happy about this because this whole issue is wasting my time, and I don't have the time to keep and going around in circles. If a patient requests to book an appointment with the Drs, then the receptionist should book the appointment with the Dr for the patient to allow the patients to speak and to discuss their medical needs and also problems.

Poor

It's quite efficient. I can get appointments on the same day. The staff and doctors are very friendly and helpful. Anything you need they are there for you.

I have multiple health conditions and they want me to book separate appointments for each issue to discuss it with my GP. It is ridiculous as I don't have that much time.

They change things without telling patients about it. They need to improve their communication skills. Very difficult to get same day appointments.

As soon as I called them they gave me an appointment and saw me as soon as they could.

They are rubbish. They just tell you to go to A&E or call 111. You can't get an appointment and the receptionists are nosey. I don't want to tell them.

Always have appointments, they are good doctors

It's all telephone calls. For repeat prescriptions you used to just drop them into the surgery, now you need to call them on the prescription line.