Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

Ann Marie Howes Centre - Sheldon Heath Road


Terrible place

My mom was sent to a EAB bed here in November 2024 she didn’t even manage a week. She had an unwitnessed fall in the lounge and the care staff did no more than put her to bed they didn’t inform me until 24 Hrs later, she was in so much pain and was eventually sent to hospital almost 48 hrs after with a suspected fractured hip, she was in a right state. The home phoned me to say if she wasn’t back to the home within 48 hrs the bed would be closed and we would need to collect her things. No compassion at all from staff member. When we we tried to find out what happened to mom after visiting the home the management had no knowledge of what happened and no explanation was given, we aid we wasn’t happy and we wanted how is it my mom could firstly have an unwitnessed fall in a lounge area and after the fall was given no hospital treatment and put to bed and next of kin not informed for 24 hrs ! Promised a call next day it never came ! Poor, poor management ill trained staff and most staff spoke very poor English and no communication skills or compassion. To this no explanation.