since then there has been zero improvement in their mental health. My child never self harmed at home but since being in Ardenleigh self harm has escalated and management should be asking why this is so. Children have been denied access to a phone to call Child Line; Samaritans and CQC. The visiting rooms are filthy showing evidence that they are not cleaned i.e jugs of juice left in the rooms for weeks at a time, coins on the floor. High reliance on agency staff and English is not their first language so therefore no therapeutic engagement. The MDT are the most arrogant people one could have the misfortune to come across. Family therapist left after approx 8 weeks and has not been replaced, a part time social Worker, part time Dr Psychiatrist. Before my child went to Ardenligh I was told there were family DBT sessions every Thursday night, there has not been one, in effect I was lied to. When children are incarcerated in a hospital and make no progress, are there for years very serious questions should be asked. I would urge anyone being offered a bed at Ardenleigh to turn it down, my child says she has made zero progress being at Ardenleigh, it has been detrimental to her health and she would have much preferred to have been sent to wales (she was offered a bed in Wales as well as Ardeneleigh). I note a previous comment left on this site by another user of Ardenleigh has been left with no response from Ardenleigh this just about sums them up. I have had to click on one star ratings in order for my feedback to be submitted, in reality I would prefer to have left zero stars.
Response from Lead for service user, carer and public engagement, Ardenleigh
Thank you for the feedback. We understand the frustration due to our lack of space on this site. It is something we would like to improve upon. The security searches are a necessary intervention to ensure everyone's safety on our wards. We have recently increased our security at all sites but we are monitoring the service closely and we will ensure that our Security Manager receives this feedback and considers how we could do things differently. If you need to contact us directly then Customer Relations are on 0800 953 0045. We do apologise for any upset caused.