Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Ardenleigh


Below 1 star. Absolute dump. Sadistic staff.

Whole experience left me worse off. All three psychiatrists are sadists. No talk down used - simply physical force and forced injections as first resorts when 100% unnecessary. I was punished for feeling low or feeling sad and felt throughout my time there that I was emotionally neglected and physically violated. I relapsed several years after leaving which I am certain is down to how vulnerable my time at Ardenleigh left me (utterly lacking in self belief and hope) and I am now at the most fantastic hospital which has only served to highlight further to myself and my family what a vile, sadistic and devoid-of-soul place Ardenleigh is. The OT team lack skills, interests, motivation, and empathy. Totally useless. Ardenleigh should have been shut down years ago. Avoid at ALL costs!