• Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us
  • Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
  • How We Can Help You
    • Help with the NHS and social care
  • Get Involved
    • Volunteer with us
    • Events
  • Contact Us

Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Your response is being submitted, please wait...

Original feedback for

Ardenleigh



Avoid Ardenleigh

My child has been in Ardenleigh since January 2019 and since then there has been zero improvement in their mental health. My child never self harmed at home but since being in Ardenleigh self harm has escalated and management should be asking why this is so. Children have been denied access to a phone to call Child Line; Samaritans and CQC. The visiting rooms are filthy showing evidence that they are not cleaned i.e jugs of juice left in the rooms for weeks at a time, coins on the floor. High reliance on agency staff and English is not their first language so therefore no therapeutic engagement. The MDT are the most arrogant people one could have the misfortune to come across. Family therapist left after approx 8 weeks and has not been replaced, a part time social Worker, part time Dr Psychiatrist. Before my child went to Ardenligh I was told there were family DBT sessions every Thursday night, there has not been one, in effect I was lied to. When children are incarcerated in a hospital and make no progress, are there for years very serious questions should be asked. I would urge anyone being offered a bed at Ardenleigh to turn it down, my child says she has made zero progress being at Ardenleigh, it has been detrimental to her health and she would have much preferred to have been sent to wales (she was offered a bed in Wales as well as Ardeneleigh). I note a previous comment left on this site by another user of Ardenleigh has been left with no response from Ardenleigh this just about sums them up. I have had to click on one star ratings in order for my feedback to be submitted, in reality I would prefer to have left zero stars.

Thank you for subscribing to our newsletter. We'll be in touch shortly.

Website and Digital Marketing by White Bear
  • Terms & Conditions
  • Privacy Policy
  • Sitemap
  • Call Us 0800 652 5278