2 months for Request Proxy Acess
Two months ago, I applied for a new application at Birmingham Ashfield Surgery to attach the NHS IDs of my 3 children to my NHS ID (Request Proxy Acess) so that I can handle their repeat prescription matters online. Six weeks passed with no news. I tried to get to Surgery and was told my application had been received but couldn't tell when it would be done. Today, I arrived at the Surgery again and was told that all requests related to request proxy access have been suspended, and they don't know when the process will be restarted of course, when it would be done I need to raise a complaint, why does it take more than two months to process such simple proxy access for a child? Does this completely ignore their needs for a repeat prescription and proxy access? Or do I need to go to the surgery with my child every time when I need a repeat prescription?