I have experienced disastrous video calls
As a 64 yr old person with hearing loss I am unable to use a phone to make contact or for a consultation. I have experienced disastrous video calls. I wrote two letters to the Practice Manager outlining my problems and concerns for myself and other with the same problem as well as elderly patients who did not have or could not use the Internet. I did eventually get a reply advising me that they were looking to improve the online access! I did manage to make contact after via a “new” symptom form I did then have a more successful email consultation which did end with a face to face consultation. This again proved difficult as I couldn’t understand what the Dr was asking. Luckily he was IT competent so in the end he had to type his questions. The problem hasn’t been resolved but to be honest I can’t face the stress and the time it takes to try and get medical help. Im not the only one feeling anxious in case there is something more serious that’s going undiagnosed and treated! Before Covid I was very happy with the practice but I cannot understand why they are not following in the footsteps of other surgeries who are open for patients again Prize Draw Data