Bath Row Medical Practice, Attwood Green Health Centre

Over a week ago I phoned to make an appointment for a medication review. As it is the 12 month one I assume I need a blood test. Asked to book one - told no appointments. I said that wasn't very satisfactory as it could delay my repeat prescription. The receptionist offered a medication review a week later when she said I would be able to discuss a blood test with the GP. Waited till mid afternoon on the appointed day only to be phoned by the pharmacist. She could not help because I need my medication adjusted. Appointment now booked for a 2 days time. So it will be 12 days from first contact, then the weekend and another 2 days before I can get a new prescription for tablets I need to take each day assuming that I don't need a blood test before a new prescription. So this brings me to a phone appointment with the doctor 11 days after my initial request. I have not required more than 3 appointments for the whole year. Others I know get appointments all the time with ease. I have been with this practice over 50 years!

The GP was very nice, they had a good conversation with me and treated me very well. I was prescribed medication.

They made a same day appointment and saw that I had a problem with my kidney. They sent me straight to the hospital.

The new online appointment system is good. The GPs are very kind and listen to you. They referred me to Heartlands ENT.

It's not bad but appointment booking is a mess and cancellations has always been constant by the GP. When I did a blood test I got the wrong results from them so I had to do them again which is pretty annoying and frustrating having to do it again. Appointments are online.

They took bloods from me and they were good. They explained everything and said they would book me another appointment to discuss my results. They're very helpful. I appreciate the service they give.

Good, a bit of a struggle. If I need certain things they will try their best and for the kids they do their best too.

Since having a baby I have found that the practice have always been able to provide advice, and the health practitioners I have seen have always been supportive and professional. Immunisations and registering my baby were easy to do and done promptly. Thank you.

It take so long to get an appointment. The service is very good when I do see my doctor.

Very difficult to get an appointment. I have to wait for ages on the telephone to talk to reception for an appointment.