Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Bath Row Medical Practice, Attwood Green Health Centre


where have all the Doctors gone?

Since the Glossy new building has opened it is impossible to get an appointment when you are actually sick unless you can crawl to the place and queue up at 8am,which if you are sick and cant manage it. Hard Luck.This is obviously done to put people off coming hoping they will just give up! The powers that be know that as well as we do. This is not only due to the Doctors, but the NHS overall. However if someone could give an explanation as to why since the place opened their only seems to be a couple of Doctors working at any given time. Where are the other doctors? As I can never get a straight answer. If they are somewhere else then could someone please provide an explanation as their are plenty of us who think the same thing. Sincerely, a frustrated patient.