appalling! no one answers the phone
I phoned a number of times to make an appointment, between 2:30pm and 4:00pm; I was on hold for over 20 minutes before being cut off!! I tried again, and the same thing has happened repeatedly. I have been a patient here for nearly 20 years and am shocked at how bad the service now is; this is not a reflection on the GPs, as the ones I have been treated by have been on the whole, very professional, but the management is so poor; it is unacceptable. I wonder whether they have a policy of not answering the phone to make it harder for patients to access the help they need. Deplorable standards! I'm still on hold...now for nearly 10 minutes