Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Bellevue Medical Group Practice


Can not get appointment

Can not get appointment when phoneing morning or afternoon,day after day,this has been going on from last year lockdown, some of the secretaries are very rude to people, and me, can never get same Day appointments,or ring back, sometimes have to pre-book, appointment or ring back, Which is days away from getting the help that I need from a Dr, emergency phone number is absolutely utterly waste of time and the hopeless do nothing but argue with me to get any help from them at all, to by a waste of time and money,fed up with the NHS as well,I had to wait from last year January 2021, for a MIR scan, and I had it this year march 2021, because of the pandemic and covered most of my appointments you all of them were cancelled, utterly ridiculous and disgusting,as I got a underlying health condition which as gotten worst because if no treatment from any of these services, I'm frustration opposite because what condition is getting worse and nobody seems to care about it ?? Prize Draw Data