Bellevue Medical Group Practice

Can not get appointment when phoneing morning or afternoon,day after day,this has been going on from last year lockdown, some of the secretaries are very rude to people, and me, can never get same Day appointments,or ring back, sometimes have to pre-book, appointment or ring back, Which is days away from getting the help that I need from a Dr, emergency phone number is absolutely utterly waste of time and the hopeless do nothing but argue with me to get any help from them at all, to by a waste of time and money,fed up with the NHS as well,I had to wait from last year January 2021, for a MIR scan, and I had it this year march 2021, because of the pandemic and covered most of my appointments you all of them were cancelled, utterly ridiculous and disgusting,as I got a underlying health condition which as gotten worst because if no treatment from any of these services, I'm frustration opposite because what condition is getting worse and nobody seems to care about it ??
Prize Draw Data

Good

The GPs are great but getting an appointment is terrible. The reception never seem to answer the phone.

It's very hard to book appointment on the phone line always busy.

All good - except no continuity of care. Online form a bit clunky but response good. You have to take who's available - I would prefer to be able to see same GP as I have long term conditions.

Its good but very long queue to attend call .

They are very efficience and kind

Difficult to get a GP appointment. Usually all appointments are gone before 8:15 am. Left waiting for phone to be answered for more than 10 minutes, by which time all appointments are gone.

Tried to get advice from a GP for a 4 week old. The receptionist, was unhelpful, obstructive, officious, sarcastic and overall rude!!

Telephone queuing system is nuts and sends you up and down the queue. All experienced reception staff have left. Gone downhill last two and a half years since being taken over. Poor