Bellevue Medical Group Practice

So so, they are not that great because they don't have an online service. You call at 8:00am and it takes an hour or so to get through. Takes a few days for an appointment unless it is urgent. Often the appointments are over the phone which is fine as I don't have to go in and it can be sorted over a phone call. It's always different doctors for appointments.

Not good. I've been waiting for my medical history for 9 weeks. They said it would take 4 weeks. You wait over 10 minutes for appointments when you get here for your appointment. Booking appointments is done all over the phone. There can be 15 people in front of me in the queue but it goes quickly. I do get an appointment when I get through and see whoever is available.

Really difficult to get an appointment and hard to get results back. Constantly chasing them. I was lucky today as they gave me an appointment 20 minutes later when they rang back. You see whoever is available. It has got worse since modality took over. You are constantly banging your head against a wall. They don't call to let us know the results of tests, you can wait weeks. It's not the doctors, it's just getting in and getting things done. You call at 8:00am, you get through and all the appointments have gone. Medication is a mess and you don't get regular checks or reviews.

Really Good. Easy to get through to book appointments. I receive text messages from them to book appointments, and appointment reminders. I recently had a mental health review and found the doctors to be very supportive. They are good at prescribing medication and always follow up on hospital recommendations following appointments.

They will sort out medical care and referrals. They are good like that. Care part they're rubbish, you can't get through to them.

They're alright. Can be waiting a long time for an appointment which is typical of the service. They don't give advanced appointments. It will be on the day appointments if they have any available.

Daughter was not diagnosed for lung failure for 2 years.

Not happy with them to be honest. It's difficult to see a doctor in person and they do everything all over the phone. When my daughter had scarlet fever, I kept telling the GP but they wouldn't see her. I had to raise my voice to get her to be seen and they eventually saw her face to face.

When I go to see them, they're okay. I saw them yesterday and it went alright. Sometimes you struggle making appointments. They see me when they're available.

They are very good, help you with minor illnesses. I will be honest with you. I shouldn’t have to go to them. I should be able to see my GP but they have been helpful.