Bellevue Medical Group Practice

Privacy not respected - the receptionist will ask what your going to see the doctor for

I have been attending this surgery for many years and do not visit the doctors very often. I have recently needed to make an appointment to see my GP but there were no appointments available. I was told to make an appointment via the internet the night before. However, I am not an internet user so was told to phone at 8 in the morning and then it took me 20 minutes to get through and by that time there were no appointments left. I was told that half of the appointments go via the internet and to go down to the surgery at 7.45 in the morning to queue for an appointment which was not guaranteed. I went to A&E at the QE as I was in a lot of pain and they found that I had a couple of fractures. Following my visit to A&E I tried again to get an appointment at the GP and was told that the doctor would ring me back, luckily they rang back to say that there was a cancellation that afternoon. I was sent for a scan and told to make another appointment and the doctor did ring me back. I am unhappy that it was so difficult to get an appointment.
The surgery now has a patients forum and I understand that they are changing the system but I don’t know what that will involve.
Also I understand that medication should be reviewed every 12 months and mine hasn’t been reviewed for the last 2 years. I have been on the same medication for a substantial period of time.