Beverley House

Our daughter is a patient at this awful place. They won't talk to me her Mother over the phone. Even though a sharing agreement is in place. One of their staff members a HCA put the phone down on me. So rude.

We were deprived fresh air breaks even in the courtyard as staff were always too busy. I was manipulated and deceived as they bribed me to do what they wanted by saying I could go for a cigarette break (I.e. clean your room, do your washing, you can't leave the building until you've brushed your hair), basically it was petty things that could have waited. They used to do fire alarm tests at 7am for no reason what so ever! We couldn't sit in the lounge after 10pm! And we all got made to stand or sit in an over crowded corridor to wait to take our medications and there was no ventilation and nowhere to sit other than the floor and sometimes we could be waiting up to an hour for our meds, and I couldn't have a cigarette until I had my medications and having to wait in the heated crowd makes you more agitated. The staff was average some better than others. It was not a good place to gather your mind back together or to learn new coping skills and was far from therapeutic!

I feel were treated like animal which is strange.its a living hell. ive had no help what so ever.