Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Bhandal Dental Practice - 280 Monument Road


Brilliant team

I don’t usually do reviews but I had to for this fantastic dental practice who saw me through the NHS as an emergency today, Easter Saturday. My own Bhandal practice was open but had no dentist in, (What use is that) so I contacted 111 who got a dental nurse to call me back to carry out an assessment and make an emergency referral. Within 10 minutes, this practice called me back with an appointment 45 minutes later. I’d been in agony with a back molar that needed to come out. I don’t know anyone who likes going to the dentist but I must say this was a pleasant experience from start to finish. Receptionist and other staff in reception area were all so lovely. The lady dentist and dental nurse were absolutely fantastic. Talked to me through the procedure and made me very at ease. I’ve had a lot of pain in the past when I’ve had the injections to numb my teeth but not today. I didn’t even feel her extract the tooth. I was given expert advice following the extraction, especially on how to prevent a dry socket which I’ve had previously and never ever want to have that pain again. I would highly recommend this dental practice and if I could change and have these as my regular dentist I would. Thank you ladies. You were all amazing