Birmingham and Midland Eye Centre (BMEC)

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Based on 198 reviews
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NHS patients accepted

Reviews (198)

Staff are very caring but parking is poor

Outpatients
January 31, 2019
Everything is excellent apart from parking which is not available all the time and is expensive as when it is available.
I have been coming here for 10 years and everyone is very caring and helpful.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Long waits

Outpatients
January 31, 2019
Good level of service provision but have to wait for a long time to be seen. Tests were done yesterday and I am here again to see the doctor. I spent 9 hours yesterday and 9 hours today at this hospital. Everything should be on the same day.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Everything is great apart from long waits

Outpatients
January 31, 2019
Everything is great apart from long waiting and poor parking facilities.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Long waiting times due to staff shortages

Accident and emergency services
January 31, 2019
Only issue is long waiting time but I think we can't do anything about it because of number of people using service. More staff would ease the pressure.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

No monitor to inform wait times

Accident and emergency services
January 31, 2019
I have been waiting 1 hour.

Would be greatly beneficial to have a monitor on the wall that provided information relating to wait times or a ticket system.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Waiting times are too long

Accident and emergency services
January 31, 2019
Waiting times are too long.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Staff, facilities and treatment are good

Outpatients
January 31, 2019
Treatment, staff and facilities are very good
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Best care team

Outpatients
January 31, 2019
Best care team but this building needs updating its more than 40 years old. I have been coming here for the last 20 years.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Filthy seats and toys

Outpatients
January 31, 2019
Filthy seats had not been wiped down
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Long waiting times

January 31, 2019
Alright area - but very busy, so not enough areas to sit.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

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Birmingham and Midland Eye Centre (BMEC)

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital Birmingham, our facility receives referrals from hospitals and GPs across the region.

Contact

0121 507 3801

City Hospital
Dudley Road
Birmingham
B18 7QH

Location

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