Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

Birmingham and Midland Eye Centre (BMEC)


A Simply & Heartfelt Thank you to the Staff

I recently attended the eye hospital last week after having a very nasty experience after having cosmetic semi permanent make on my eyes. Which horrifically went wrong and I suffered temporary blindness for roughly 16 hours burning and stinging of the eyes, Scratches to both eyes! From the moment I arrived at A&E from the wonderful staff in Triage and One Nurse in particular went above and beyond her expected call of duty in my opinion in looking after me and my care whilst I felt to frightened and in such a vulnerable position being left alone in the hospital, she took great personal care of me, reassured me that everything would be alright and at times did not leave my side until I was feeling calm and settled. She pushed my waiting time down considerable and managed to get me seen very quickly because I was so anxious. What a caring professional Lady. Many many thanks for your professional help and sincere care. God Bless You I truly think that our country is Great Britain because of our NHS Service. I would be lost without there ongoing care of my many health issues and am forever indebted to them. Nurses are worth their weight in Gold, Are underpaid and do this job because they have caring kind hearted natures. Simply a Sincere THANK YOU