Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 327 reviews
Reviews (327)
Long waits
Outpatients
January 31, 2019
Good level of service provision but have to wait for a long time to be seen. Tests were done yesterday and I am here again to see the doctor. I spent 9 hours yesterday and 9 hours today at this hospital. Everything should be on the same day.
Everything is great apart from long waits
Outpatients
January 31, 2019
Everything is great apart from long waiting and poor parking facilities.
Long waiting times due to staff shortages
Accident and emergency services
January 31, 2019
Only issue is long waiting time but I think we can't do anything about it because of number of people using service. More staff would ease the pressure.
No monitor to inform wait times
Accident and emergency services
January 31, 2019
I have been waiting 1 hour.
Would be greatly beneficial to have a monitor on the wall that provided information relating to wait times or a ticket system.
Would be greatly beneficial to have a monitor on the wall that provided information relating to wait times or a ticket system.
Waiting times are too long
Accident and emergency services
January 31, 2019
Waiting times are too long.
Staff, facilities and treatment are good
Outpatients
January 31, 2019
Treatment, staff and facilities are very good
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
Best care team
Outpatients
January 31, 2019
Best care team but this building needs updating its more than 40 years old. I have been coming here for the last 20 years.
Filthy seats and toys
Outpatients
January 31, 2019
Filthy seats had not been wiped down
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
Long waiting times
January 31, 2019
Alright area - but very busy, so not enough areas to sit.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Friendly staff - long waiting time
Outpatients
January 31, 2019
Friendly staff.
Waiting time was long but clinic was busy so this was understandable.
Information should be given about the processes which are happening e.g. why are scans given etc.
All waiting rooms and examination rooms were kept nice and clean.
Only one member of staff was on reception which causes long queues for those registering.
Waiting time was long but clinic was busy so this was understandable.
Information should be given about the processes which are happening e.g. why are scans given etc.
All waiting rooms and examination rooms were kept nice and clean.
Only one member of staff was on reception which causes long queues for those registering.
