Birmingham and Midland Eye Centre (BMEC)

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Birmingham Eye Hospital. Very good service. The consultant provided superb service.

Have to keep contacting them for appointments, been on eye drops for years still awaiting appointment since last year.

Lots of appointments coming up at eye hospital and already attended three. They have been ok but they are very busy.

Car parking at eye centre is very difficult as not enough spaces. I already had a ticket so thought I would have to pay if I left without parking,

Their care is brilliant. They kept a close watch on me. They provided information on diet to keep maintain eyesight. They paid for some medication that helps eye. Very regular contact & efficiency is next to none. The system that they have at the eye Hospital is really good.

Always so busy that you can see it affects visitors experience as they are pushing you through the processes. But they do the job.

Waiting times to see a consultant awful and the car park far too small. Position in corridor to wait is dark and not pleasant. Can’t fault treatment, good treatment when eventually seen.

1) The phone number on your website is for city hospital not eye hospital
2) After being passed around I was given a direct eye hospital number of 0121-5076780, hold for nearly 40min then get cut off with a robot telling me no one is available to take my call
3) Got a number for complaining dept and then the staff is on training?!
4) See the A&E last summer, was told need to be seen by the consultant urgently/within 2 weeks- nothing happened
5) After chasing for weeks, finally get to seen after 5 weeks, was told will be followed up in six weeks-nothing happened- told to carry on using steroid until next appointment
6) only been seen after 6 month- am I supposed to be using the steroid all these time?!
7) Went to A&E in Nov- was told to be reviewed in two weeks, use steroid until being seen. Was promised it won't be as busy as the outpatient team- 6 weeks passed, nothing! am I supposed to be using the steroid all these time?!
8) Went privately, was told develop early sign of Cactus, and could be the cause of prolonged use of steroid! Need an answer!
8) Try to ring today- then experienced point 1-3!
Visited A&E and outpatient department as the choice below don't allow multiple choices!

The staff didn’t give any information at all. The waiting time increases every hour on the hour. I was sent in as an emergency by my optician and arrived at 10.55am and was still waiting to be seen at 18.10pm. During this time a total of 7 patients had been seen. I am still waiting to be seen now and will update this review with the time I get seen!

Both my retinas detached and when I was referred I was told I would probably lose my sight. That was some years ago, I can see, drive, work, exercise and live normally. I still come regularly for check ups and will always be very grateful