Birmingham and Midland Eye Centre (BMEC)

1) The phone number on your website is for city hospital not eye hospital
2) After being passed around I was given a direct eye hospital number of 0121-5076780, hold for nearly 40min then get cut off with a robot telling me no one is available to take my call
3) Got a number for complaining dept and then the staff is on training?!
4) See the A&E last summer, was told need to be seen by the consultant urgently/within 2 weeks- nothing happened
5) After chasing for weeks, finally get to seen after 5 weeks, was told will be followed up in six weeks-nothing happened- told to carry on using steroid until next appointment
6) only been seen after 6 month- am I supposed to be using the steroid all these time?!
7) Went to A&E in Nov- was told to be reviewed in two weeks, use steroid until being seen. Was promised it won't be as busy as the outpatient team- 6 weeks passed, nothing! am I supposed to be using the steroid all these time?!
8) Went privately, was told develop early sign of Cactus, and could be the cause of prolonged use of steroid! Need an answer!
8) Try to ring today- then experienced point 1-3!
Visited A&E and outpatient department as the choice below don't allow multiple choices!

The staff didn’t give any information at all. The waiting time increases every hour on the hour. I was sent in as an emergency by my optician and arrived at 10.55am and was still waiting to be seen at 18.10pm. During this time a total of 7 patients had been seen. I am still waiting to be seen now and will update this review with the time I get seen!

Both my retinas detached and when I was referred I was told I would probably lose my sight. That was some years ago, I can see, drive, work, exercise and live normally. I still come regularly for check ups and will always be very grateful

only problem was waiting times. every care taken to quickly diagnose and treat my recurrent eye condition over the last 5 years. Every confidence in the specialists skill and experience. awaiting surgery - every confidence in the surgeons skill.

I had a serious infection and they quickly identified the underlying cause, initiated treatment quickly as well as arranging for treatment of the underlying causes, my consultant , together with members of his team, took time to go through scans with me & kept me fully informed as to progress...

While being seen to by an Eye Doctor at the Eye Centre with my partner, 3 Other Doctor's and Nurses entered the examination room without permission or even knocking. One other Doctor even discussed another patient's examination while in the room! This is appalling and against Doctor/Patient confidentiality standards of practise, as well as the NHS code of conduct. At the very least it's rude. Can not believe this is acceptable.

I have received surgery and follow up Laser treatment for torn/detached retina and all Surgeons,Doctors,Nurses,Receptionists have been nothing but thoroughly professional in the quality of service I have received.

Yesterday my wife and I spent over FIVE HOURS sitting around waiting to be seen. There were no water dispensers, the staff did not seem to have a clue as to who we were or when we might be seen. It was a disgrace and a sad reflection that this is the only facility in the West Midlands.

On my last two visits for appointments,, organised by the department, I arrive to find a delay to my appointment of at least one to one and a half hours. This is wholly unacceptable.The appointment time is not controlled by me but by administrators who seem to have forgotten N.H.S. stands for National Health SERVICE. People should remember that along with other tax payers I fund the NHS and I expect world class treatment.I suggest whoever is responsible gets it sorted out or finds other employment. Quickly.

the last visit I was made to think I was wasting their time, I didn't see a doctor or receive a letter afterward, I went every 6mths 3yrs ago, as a Doctor found a mole at the back of my eye, and wanted to make sure it didn't alter, I have not had an app for 14mths , so my eyes must have suddenly got better and the mole disappeared !