Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 365 reviews
Reviews (365)
Booking in system good but communication poor
Outpatients
January 31, 2019
I travel from Stafford.
Auto-log in is great.
Waiting times used to be really long but that has improved. Appointment system does not work as I need an appointment normally every 12 months, but this never ever comes through. I always have to chase it. They always blame the computer - ongoing for 3 years.
Auto-log in is great.
Waiting times used to be really long but that has improved. Appointment system does not work as I need an appointment normally every 12 months, but this never ever comes through. I always have to chase it. They always blame the computer - ongoing for 3 years.
Poor communication and long waiting time
Outpatients
January 31, 2019
The waiting times are too long. Inconsistent with hospital letters. We have sometimes received the appointment letter too late, after the appointment has passed. When we call to re-book it may take months to get a new appointment. They blame postal service. I have to take time off work to rearrange to accompany my mum so it causes inconvenience.
Parking poor but generally good
Outpatients
January 31, 2019
We come here very regularly. Generally its good however the waiting times are long. We are here for my husband today parking is very difficult for people with disabilities. It would be helpful if you could call in advance and book a space for people with disabilities so not to miss out on care.
I have a child who has autism and if I had to come here with my child I would be very worried in advance. There is not enough parking. Different needs need to be taken into account. I wouldn't choose this hospital for my child. They should have special places for people with special needs.
The children's area is important.
Staff work efficiently under pressure but waiting times are too long.
For care it is good.
I have a child who has autism and if I had to come here with my child I would be very worried in advance. There is not enough parking. Different needs need to be taken into account. I wouldn't choose this hospital for my child. They should have special places for people with special needs.
The children's area is important.
Staff work efficiently under pressure but waiting times are too long.
For care it is good.
Care team best in the world/poor waiting area
Outpatients
January 31, 2019
More seating required as it is quite congested
Proper signage with bright colours would be of great help.
Proper patient calling systems instead of doctor or nurse coming out and shouting
Care team is best in the world
Proper signage with bright colours would be of great help.
Proper patient calling systems instead of doctor or nurse coming out and shouting
Care team is best in the world
Poor wheelchair access but super treatment
Outpatients
January 31, 2019
As a disabled person who uses a wheelchair there is not enough space for me and my wheelchair. They should make more provision for wheelchair users .
Super treatment and support available all the time.
Super treatment and support available all the time.
Doctors and support team are great
Outpatients
January 31, 2019
NHS is providing a great service to everyone, people should be thankful.
Its a hospital after all, they are not here for a picnic, they should be ready to wait and of course its very difficult to please 500 patients who come here every day
Doctors and support team are great.
Its a hospital after all, they are not here for a picnic, they should be ready to wait and of course its very difficult to please 500 patients who come here every day
Doctors and support team are great.
Staff very efficient
Outpatients
January 31, 2019
I am a regular visitor to this centre and find that the waiting room is always packed with people. The staff however are very efficient and people are taken quickly. The facilities provided are very good and the most important thing is the super treatment provided.
Staff are very caring but parking is poor
Outpatients
January 31, 2019
Everything is excellent apart from parking which is not available all the time and is expensive as when it is available.
I have been coming here for 10 years and everyone is very caring and helpful.
I have been coming here for 10 years and everyone is very caring and helpful.
Long waits
Outpatients
January 31, 2019
Good level of service provision but have to wait for a long time to be seen. Tests were done yesterday and I am here again to see the doctor. I spent 9 hours yesterday and 9 hours today at this hospital. Everything should be on the same day.
Everything is great apart from long waits
Outpatients
January 31, 2019
Everything is great apart from long waiting and poor parking facilities.
