Birmingham and Midland Eye Centre (BMEC)

Doctors are good but eye A&E is very poor. Record keeping is very bad always have to wait for medical records to be transferred from one service to another, even the hospital triage nurse doesn’t have access to patient records.

Being born deaf and relying on a BSL Interpreter to help with communication in hospital is stressful.

I as an outpatient in eye hospital now have 3 appointments in 1, with waiting periods between :
Reading Eye Test
Field vision test
Seeing a consultant
A BSL interpreter is booked for 2 hr session. Time does run out forcing the interpreter, on behalf of me, to remind and hurry nurses for the next test to take in time for consultancy.
Last time my interpreter was only booked for less than 1 hr and had to leave on time for next appointment. When with consultant I felt under pressure to rush through - thus not satisfied afterwards. Not fair as the consultancy was the most important of all appointments. I have accepted three appointments in one go as I live long way (travel by bus, or taxi if I have to be there by 9am) and don’t wish for 2 day trips!

To be fair the consultant was aware of the problem and apologized for NHS!

My glaucoma appointment was changed and I did not receive notification, I ended up going to the hospital as I did not know, I had to wait nearly 2 hours before I could be seen

I had a tear on the retina with increased flashes and floaters and was so well looked after. Thank you so much to the wonderful staff at BMEC for their expert treatment, thorough explanation of my eye condition and excellent patient manner both on the telephone and when I arrived. The treatment was top class and exceptional. The staff are so lovely and caring. Thanks to the Sister with her superb knowledge when I spoke to her on the phone, the Nurse for her amazing care and looking after me and the specialist opthamologist for her outstanding examination and explanation.

Rapid Service for person under 16

Hugely busy department, organised very well considering the pressures. I was anxious and worried further to an eye injury but felt informed and cared about throughout the various processes. Highly professional staff allayed my concerns and explained everything to me every step of the way. Thank you so much.

Visited the eye hospital - with something in my eye. arrived about 11.30. All the staff were friendly and helpful. Saw the Opthalmolgist (?) about 2.15pm and she was amazing. Within minutes everything was sorted. Thank you.

I have been a patient at the eye hospital for over 23 years . I have been under the care of my doctor and his team i have always received excellent care and treatment .
When i have had any concerns regarding my eye condion and have contacted my doctor he will always make time to see me ..for which i am greatful for .

Have been a patient for over 26 years and without the dedication of my consultant and his team I would no doubt have lost my vision

I have now been attending for injections for 12 months. Staff are always very pleasant and always explain all procedures. Sometimes appointments run a little late but that seems to be a given at most NHS hospitals.