Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 372 reviews
Reviews (372)
Needs improvement
Outpatients
January 31, 2019
Needs improvement and more staff, most of the appointments are running late. Tests and operations are delayed and cancelled on continuing basis.
Good professional staff but frequent delays
Outpatients
January 31, 2019
I have been coming here for the last 10 years and things have improved over the years. Good and professional staff, neat and clean place. At times have to wait for an hour but then we have to understand it is a hospital and hats off to them for seeing so many patients every day.
Very good service - no complaints
Outpatients
January 31, 2019
I attend every two weeks they are good as they look after me.
I have been waiting 30 minutes - no one has told me what the delay is
Everything is on hand e.g. car parking, drink, food
Very good service - no complaints
I have been waiting 30 minutes - no one has told me what the delay is
Everything is on hand e.g. car parking, drink, food
Very good service - no complaints
Lengthy wait and toilets dirty
Accident and emergency services
January 31, 2019
Waited more than an hour to be seen with no communication from staff
Not enough toilets and not very clean.
Not enough toilets and not very clean.
Long wait and not enough staff
Accident and emergency services
January 31, 2019
Been waiting for 4.5 hours no information given re wait
Only two counter staff available and long queue to speak to them
Only two counter staff available and long queue to speak to them
Very good service
Outpatients
January 31, 2019
Very good service nothing need changing
Everything ok
Accident and emergency services
January 31, 2019
Everything ok
Helpful staff
Outpatients
January 31, 2019
Water available
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Long wait
Accident and emergency services
January 31, 2019
One and a half hour wait to bee seen.
Waiting times very good
Outpatients
January 31, 2019
Waiting time was very good - seen within 5 minutes of appointment time.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
