Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 365 reviews
Reviews (365)
Helpful staff
Outpatients
January 31, 2019
Water available
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Food and drink available
Seats available
Helpful staff
Good service, staff helped with questions
Long wait
Accident and emergency services
January 31, 2019
One and a half hour wait to bee seen.
Waiting times very good
Outpatients
January 31, 2019
Waiting time was very good - seen within 5 minutes of appointment time.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Seating area adequate, and an area to get refreshments available.
Staff courteous and polite
Able to arrange a scan without the need for me to come on a different day which is very good when you work.
Good service but long waits for prescriptions
Outpatients
January 31, 2019
Good service
Waiting time for appointment is not long, call you in near enough on time
Check in easy
Smells
Could be a bit more welcoming
Drinks and snacks, drink machine e.g. water. free for customers
Waiting time for prescription collection is far too long. Been told could take up to an hour.
Waiting time for appointment is not long, call you in near enough on time
Check in easy
Smells
Could be a bit more welcoming
Drinks and snacks, drink machine e.g. water. free for customers
Waiting time for prescription collection is far too long. Been told could take up to an hour.
Quick service but delay at pharmacy
Accident and emergency services
January 31, 2019
I have had a quick service however have had to wait an hour for prescription from pharmacy.
The hospital was not busy!!
The hospital was not busy!!
Good Experience
Accident and emergency services
January 31, 2019
Generally my experience has been good.
No water in vending machine available.
Toilets also not very clean.
Other than that staff were friendly and helpful, seating available.
No water in vending machine available.
Toilets also not very clean.
Other than that staff were friendly and helpful, seating available.
Very fast seen - happy with service
Outpatients
January 31, 2019
Very fast seen too, only can speak highly of the hospital.
Happy with the service overall.
Happy with the service overall.
Very happy with service
Accident and emergency services
January 31, 2019
My experience has been very good and I have been treated very well.
I get here very early to ensure that I get seen.
We have a long way to travel but and am used to it and the waiting times. Once there wasn't a seat so we just sat at the café.
We are very happy.
I get here very early to ensure that I get seen.
We have a long way to travel but and am used to it and the waiting times. Once there wasn't a seat so we just sat at the café.
We are very happy.
Bad record Keeping
Accident and emergency services
November 14, 2018
Doctors are good but eye A&E is very poor. Record keeping is very bad always have to wait for medical records to be transferred from one service to another, even the hospital triage nurse doesn’t have access to patient records.
BSL Interpreters longer appointments needed.
Ophthalmology
September 6, 2018
Being born deaf and relying on a BSL Interpreter to help with communication in hospital is stressful.
I as an outpatient in eye hospital now have 3 appointments in 1, with waiting periods between :
Reading Eye Test
Field vision test
Seeing a consultant
A BSL interpreter is booked for 2 hr session. Time does run out forcing the interpreter, on behalf of me, to remind and hurry nurses for the next test to take in time for consultancy.
Last time my interpreter was only booked for less than 1 hr and had to leave on time for next appointment. When with consultant I felt under pressure to rush through - thus not satisfied afterwards. Not fair as the consultancy was the most important of all appointments. I have accepted three appointments in one go as I live long way (travel by bus, or taxi if I have to be there by 9am) and don’t wish for 2 day trips!
To be fair the consultant was aware of the problem and apologized for NHS!
I as an outpatient in eye hospital now have 3 appointments in 1, with waiting periods between :
Reading Eye Test
Field vision test
Seeing a consultant
A BSL interpreter is booked for 2 hr session. Time does run out forcing the interpreter, on behalf of me, to remind and hurry nurses for the next test to take in time for consultancy.
Last time my interpreter was only booked for less than 1 hr and had to leave on time for next appointment. When with consultant I felt under pressure to rush through - thus not satisfied afterwards. Not fair as the consultancy was the most important of all appointments. I have accepted three appointments in one go as I live long way (travel by bus, or taxi if I have to be there by 9am) and don’t wish for 2 day trips!
To be fair the consultant was aware of the problem and apologized for NHS!
