Birmingham and Midland Eye Centre (BMEC)

Easy Check in system, sluggish to respond, but works, unlike human face to face! There was a lady there to help as well .Waiting time not too bad. I think on the whole, my visit was very good and helpful to my eye condition.

Seen by a lovely triage nurse who explained everything & made me feel so much better. Unfortunately reception staff were frankly unfriendly & miserable!

I had a fantastic operation done by Mr M. , my experience was second to none

No awareness or understanding of eye/vision impairment. Staff are often short with me and rude - no compassion. Told me to "go sit on red chair" when I can't tell what colour the chairs are. It means I can't go on my own to the hospital, always need someone with me. This is because they have no understanding of eye conditions, and I've heard others say the same.

Dr was very helpful & explained the condition & treatment

I had a very complex eye condition, swiftly diagnosed and treated with excellent follow up . My sight was saved.

on hold for 8 minutes to speak to a secretary to book a private appointment only for her to hang up the call. Then could not even get through to switch boad

I know like others that our health system is under pressure, i was referred via my optician to go straight to A&E in the eye hosptial, awesome service there and then. Until 9 weeks of waiting for a follow up to be told i was forgotten about, further scans done,and im now an additional 4 weeks and still waiting. cant even get thro on the phone system

I have been under BMEC for several years including 10 operations. All the staff are so friendly and helpful. I always feel as if I have there whole attention. They always do the safety checks thoroughly which gives me more confidence. The only downside is the long waits in clinic but I know this is because they will always spend as long as is needed seeing any patient.

Biham eye centre: Dudley Road.

Since it opened I have been taking friends and relations to this centre and all have commented how well they have been treated and cared for, some having procedures needing overnight stays. When you are the driver/transport you get to hear the unedited comments of the people and they are all positive, both from their first occasion and continuing care.
Then it became my turn. Yes, theyre good, and the outcome good. My thanks, and the thanks of those i take there. I often wonder whether they get any useful medical feedback from patients, because like doctors you get sent on your way with a prescription and they never get to hear the good news, or how it turned out.