Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 372 reviews
Reviews (372)
Staff, facilities and treatment are good
Outpatients
January 31, 2019
Treatment, staff and facilities are very good
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
Best care team
Outpatients
January 31, 2019
Best care team but this building needs updating its more than 40 years old. I have been coming here for the last 20 years.
Filthy seats and toys
Outpatients
January 31, 2019
Filthy seats had not been wiped down
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
Long waiting times
January 31, 2019
Alright area - but very busy, so not enough areas to sit.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Friendly staff - long waiting time
Outpatients
January 31, 2019
Friendly staff.
Waiting time was long but clinic was busy so this was understandable.
Information should be given about the processes which are happening e.g. why are scans given etc.
All waiting rooms and examination rooms were kept nice and clean.
Only one member of staff was on reception which causes long queues for those registering.
Waiting time was long but clinic was busy so this was understandable.
Information should be given about the processes which are happening e.g. why are scans given etc.
All waiting rooms and examination rooms were kept nice and clean.
Only one member of staff was on reception which causes long queues for those registering.
Waiting time and waiting area ok
Outpatients
January 31, 2019
Not a long waiting time - just got here
The waiting area is ok
Not a very accessible hospital - hard to get here
The waiting area is ok
Not a very accessible hospital - hard to get here
Very good experience
Outpatients
January 31, 2019
Clean space with lots of chairs/toilets any services - restaurant, don't really like the food
Waiting time is 30 minutes
Good doctor - explains everything she does, she explains (can have flexible appointment)
Very good experiences
Car park is an issue
Water facilities - lacking visibility
Areas that could be improved - reusable hospital cups for water to stop use of plastic ones.
They don't ask for feedback often
Waiting time is 30 minutes
Good doctor - explains everything she does, she explains (can have flexible appointment)
Very good experiences
Car park is an issue
Water facilities - lacking visibility
Areas that could be improved - reusable hospital cups for water to stop use of plastic ones.
They don't ask for feedback often
Nursing staff very friendly and helpful
Outpatients
January 31, 2019
I attend the clinic for injections and have been attending for 3 years. Over the years the waiting times have reduced and I have recently being seen much nearer to the time of my appointment.
Its always busy here but I have found the injection staff and other nurses have been very friendly and helpful. Sometimes doctors are a bit standoffish but on the whole very good.
Its always busy here but I have found the injection staff and other nurses have been very friendly and helpful. Sometimes doctors are a bit standoffish but on the whole very good.
Service seems good
Accident and emergency services
January 31, 2019
Waited yesterday for approx. 1 hour and appointment was made for today.
Service seems good so far.
Service seems good so far.
Unaccepatable waiting times
Outpatients
January 31, 2019
Every nurse and doctor should have a microphone in front of them when they are calling to be clear and louder. Waiting times should be in tolerance range e.g. under 1 hour anything above is not acceptable.
