Birmingham and Midland Eye Centre (BMEC)

only problem was waiting times. every care taken to quickly diagnose and treat my recurrent eye condition over the last 5 years. Every confidence in the specialists skill and experience. awaiting surgery - every confidence in the surgeons skill.

I had a serious infection and they quickly identified the underlying cause, initiated treatment quickly as well as arranging for treatment of the underlying causes, my consultant , together with members of his team, took time to go through scans with me & kept me fully informed as to progress...

While being seen to by an Eye Doctor at the Eye Centre with my partner, 3 Other Doctor's and Nurses entered the examination room without permission or even knocking. One other Doctor even discussed another patient's examination while in the room! This is appalling and against Doctor/Patient confidentiality standards of practise, as well as the NHS code of conduct. At the very least it's rude. Can not believe this is acceptable.

I have received surgery and follow up Laser treatment for torn/detached retina and all Surgeons,Doctors,Nurses,Receptionists have been nothing but thoroughly professional in the quality of service I have received.

Yesterday my wife and I spent over FIVE HOURS sitting around waiting to be seen. There were no water dispensers, the staff did not seem to have a clue as to who we were or when we might be seen. It was a disgrace and a sad reflection that this is the only facility in the West Midlands.

On my last two visits for appointments,, organised by the department, I arrive to find a delay to my appointment of at least one to one and a half hours. This is wholly unacceptable.The appointment time is not controlled by me but by administrators who seem to have forgotten N.H.S. stands for National Health SERVICE. People should remember that along with other tax payers I fund the NHS and I expect world class treatment.I suggest whoever is responsible gets it sorted out or finds other employment. Quickly.

the last visit I was made to think I was wasting their time, I didn't see a doctor or receive a letter afterward, I went every 6mths 3yrs ago, as a Doctor found a mole at the back of my eye, and wanted to make sure it didn't alter, I have not had an app for 14mths , so my eyes must have suddenly got better and the mole disappeared !

BMEC: Amazing staff, all the staff who work there from reception desk staff through to the clinicians were amazing. The clinicians took their time and explained everything to me. The clinical support staff went out of their way to make sure I had an appointment sorted before I left. 5* service.

No clear. treatment plan, not clear who named consultant is. Have to chase for every appt. Cannot contact consultants about treatment issues. Plan that was outlined at 1st referral does not appear to be being followed and my son is rapidly losing sight with a disease described as slow moving. Hospital is too far away to call in easily without an appt.

My doctor referred me to BME after raising concerns about the vision in my left eye.
I was offered an appointment within 3 wks for end of August or choice of 3 earlier cancellations of which I jumped at the chance.
My appointment was on 3 July with a doctor who gave me a thorough eye examination including a eye scan all on the same day!
My concerns were addressed and I have now received a letter with results and a review in 3months time.
A BIG thank you to the doctor who I found to be very professional and courteous.