Birmingham and Midland Eye Centre (BMEC)
Feedback Rating
Based on 365 reviews
Reviews (365)
Long waiting times due to staff shortages
Accident and emergency services
January 31, 2019
Only issue is long waiting time but I think we can't do anything about it because of number of people using service. More staff would ease the pressure.
No monitor to inform wait times
Accident and emergency services
January 31, 2019
I have been waiting 1 hour.
Would be greatly beneficial to have a monitor on the wall that provided information relating to wait times or a ticket system.
Would be greatly beneficial to have a monitor on the wall that provided information relating to wait times or a ticket system.
Waiting times are too long
Accident and emergency services
January 31, 2019
Waiting times are too long.
Staff, facilities and treatment are good
Outpatients
January 31, 2019
Treatment, staff and facilities are very good
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
no reply to phone calls all the time
Last year I was in ward 5 after eye operation and inward service was very poor. Nurses don't help due to staffing shortages.
Best care team
Outpatients
January 31, 2019
Best care team but this building needs updating its more than 40 years old. I have been coming here for the last 20 years.
Filthy seats and toys
Outpatients
January 31, 2019
Filthy seats had not been wiped down
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
The children's toys were filthy and should be kept clean
Seen 2 times and took an hour, so not to bad.
Not too busy just the seats put me off because they were vile
Long waiting times
January 31, 2019
Alright area - but very busy, so not enough areas to sit.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Waiting time 2 hours (average)
Clean area
The staff are nice, but higher ranked staff are not very emphatic.
Friendly staff - long waiting time
Outpatients
January 31, 2019
Friendly staff.
Waiting time was long but clinic was busy so this was understandable.
Information should be given about the processes which are happening e.g. why are scans given etc.
All waiting rooms and examination rooms were kept nice and clean.
Only one member of staff was on reception which causes long queues for those registering.
Waiting time was long but clinic was busy so this was understandable.
Information should be given about the processes which are happening e.g. why are scans given etc.
All waiting rooms and examination rooms were kept nice and clean.
Only one member of staff was on reception which causes long queues for those registering.
Waiting time and waiting area ok
Outpatients
January 31, 2019
Not a long waiting time - just got here
The waiting area is ok
Not a very accessible hospital - hard to get here
The waiting area is ok
Not a very accessible hospital - hard to get here
Very good experience
Outpatients
January 31, 2019
Clean space with lots of chairs/toilets any services - restaurant, don't really like the food
Waiting time is 30 minutes
Good doctor - explains everything she does, she explains (can have flexible appointment)
Very good experiences
Car park is an issue
Water facilities - lacking visibility
Areas that could be improved - reusable hospital cups for water to stop use of plastic ones.
They don't ask for feedback often
Waiting time is 30 minutes
Good doctor - explains everything she does, she explains (can have flexible appointment)
Very good experiences
Car park is an issue
Water facilities - lacking visibility
Areas that could be improved - reusable hospital cups for water to stop use of plastic ones.
They don't ask for feedback often
