Birmingham and Midland Eye Centre (BMEC)

Feedback Rating

Based on 372 reviews
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NHS patients accepted

Reviews (372)

Care team best in the world/poor waiting area

Outpatients
January 31, 2019
More seating required as it is quite congested
Proper signage with bright colours would be of great help.
Proper patient calling systems instead of doctor or nurse coming out and shouting
Care team is best in the world
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Poor wheelchair access but super treatment

Outpatients
January 31, 2019
As a disabled person who uses a wheelchair there is not enough space for me and my wheelchair. They should make more provision for wheelchair users .

Super treatment and support available all the time.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Doctors and support team are great

Outpatients
January 31, 2019
NHS is providing a great service to everyone, people should be thankful.
Its a hospital after all, they are not here for a picnic, they should be ready to wait and of course its very difficult to please 500 patients who come here every day
Doctors and support team are great.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Staff very efficient

Outpatients
January 31, 2019
I am a regular visitor to this centre and find that the waiting room is always packed with people. The staff however are very efficient and people are taken quickly. The facilities provided are very good and the most important thing is the super treatment provided.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Staff are very caring but parking is poor

Outpatients
January 31, 2019
Everything is excellent apart from parking which is not available all the time and is expensive as when it is available.
I have been coming here for 10 years and everyone is very caring and helpful.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Long waits

Outpatients
January 31, 2019
Good level of service provision but have to wait for a long time to be seen. Tests were done yesterday and I am here again to see the doctor. I spent 9 hours yesterday and 9 hours today at this hospital. Everything should be on the same day.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Everything is great apart from long waits

Outpatients
January 31, 2019
Everything is great apart from long waiting and poor parking facilities.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

Long waiting times due to staff shortages

Accident and emergency services
January 31, 2019
Only issue is long waiting time but I think we can't do anything about it because of number of people using service. More staff would ease the pressure.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

No monitor to inform wait times

Accident and emergency services
January 31, 2019
I have been waiting 1 hour.

Would be greatly beneficial to have a monitor on the wall that provided information relating to wait times or a ticket system.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.

Provider responded

Waiting times are too long

Accident and emergency services
January 31, 2019
Waiting times are too long.
Anonymous

Reply from Birmingham and Midland Eye Centre (BMEC)

Thank you for your comments. We welcome feedback to improve the quality of our services and to tell us what we are doing well.
To discuss your concerns in more detail, please call 0121 507 4080, 0121 507 5892 or 0121 507 6440 and we can use your feedback to improve patient’s front line experiences.

Provider responded

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Birmingham and Midland Eye Centre (BMEC)

Birmingham and Midland Eye Centre is one of the largest facility of its kind in Europe. Based at City Hospital Birmingham, our facility receives referrals from hospitals and GPs across the region.

Contact

0121 507 3801

City Hospital
Dudley Road
Birmingham
B18 7QH

Location

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