Reviews (838)

Can’t wait 24 hours

May 24, 2023
Came in at 9pm and not seen until next day. Not what we are used to. Need to have relationship with doctor. Can’t wait 24 hours. Used to be different.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Great hospital

May 24, 2023
Great hospital. Taken a bit of time to be referred but used for my other children in the past. Not had appointments yet but checking in at reception and finding my ward is easy.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Its okay

May 24, 2023
Its okay. Good communication about appointments. Staff are very good, can call them with any issue about ENT, but sometimes can take a long time for call back, but they are good. Too much pressure on the NHS. Had appendix removed and they were good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They listen to me

May 24, 2023
I like it here, they listen to me and tell me jokes.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Amazing service under liver unit

May 24, 2023
Coming for 10 years, amazing service under liver unit. Pre-op today and in for surgery tomorrow, same thing every 6 months. Have all the time in the world for him.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Have to wait for 6 months

May 24, 2023
Using the hospital is great, have to wait for 6 months for an appointment with audiology department. My sister had to wait for 18 months for an appointment with another department. So not too bad in grand system of things.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Spacious and not two busy

May 23, 2023
2nd time – Audiology. Spacious and not two busy. Appointment this afternoon no problems. Had an awareness text and they explained what they were going to do. Today is a follow up appointment.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Brilliant

May 23, 2023
Brilliant been quite a bit over the past year. Was born at stoke and has a heart condition. Then was transferred via ambulance to here. Wasn’t able to go in transport as she needed the nurses etc. to be with her but they kept me well informed about her. Horrendous experience with operation for stent to be fitted, which should have taken 2.5 hours but ended up having unscheduled open heart surgery. After 2.5 hours I don’t knew what was going on so went to the ward to find out and they told me. Don’t think I would have been told if I hadn’t gone to check. They put us up in accommodation. Remained in hospital for 4 weeks.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to receive positive feedback from yourself and will share on your feedback.

Best Wishes, the Patient Experience Team.


Provider responded

Good communication

May 23, 2023
Ward 8 liver team absolutely fantastic. Good communication between Bristol gastro team and children’s hospital. Have endoscopy done every 6 months. Key workers and support workers to help with daughter’s anxiety. Very supportive.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share your feedback with the service.

Best Wishes, the Patient Experience Team.


Provider responded

Great communication

May 23, 2023
Daughter is in intensive care for 9 months. Great communication about daughters care. She wouldn’t be alive without there support. She was born in New Cross hospital than transferred to children’s by kids ambulance. They communicate very well.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to receive your positive feedback and will share your feedback directly with the service.

Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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