Reviews (838)

Always listen and help

Respiratory Medicine
April 9, 2024
Seeing respiratory today. The lady was lovely that we saw before new year. They've always been really good here. They have always listened and helped us when we have needed it.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I liked the food here

April 9, 2024
I liked the food and everyone was friendly. They took care of me excellently and I would recommend it.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

We have to pay to take them to hospital

April 3, 2024
We waited a long time at A&E. They also sent my children there for blood tests. Also we have pay to go into the city centre and we would rather the children be seen at the GP as it is closer.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

I wouldn't want to go anywhere else

April 3, 2024
Really good. A&E and the ward staff for my disabled child are all really helpful. They handle all his care and he has been going since he was born. I prefer to go to the Children's because they know him and care for him. I wouldn't go anywhere else.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I use A&E instead of my GP

April 3, 2024
I end up taking children to A&E when it is not essential but I need them to get some help as there is no guarantee there will be a same day GP appointment.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

They have been very good.

April 2, 2024
It's very nice. My son stayed on ward 10 for 3 weeks. All the staff were helpful, kind and professional. We had an appointment which was really good. They are very accessible and include you in the health plans and explain what is happening. They help us and refer us to other organisations. Because it was a car accident he is in rehabilitation stage now. They have referred to head injury trauma. The communication is very good ands they listen. They also assisted financially with the transport.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

its is good here

April 2, 2024
Communication is quite good. They can't keep to appointment times however. Booking appointments is quite easy, we just ring them. We have come for the yearly check up today. The treatment is good so far. The nurses and doctors are good. The children's prescriptions on the app is quite good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

It is good here

April 2, 2024
It's good here. The staff are friendly and helpful including the doctors. Getting an appointment took about 3 months but wasn't too bad. I am satisfied with the service.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Overall the service is good

April 2, 2024
She had surgery and there was a shortage of gowns for her to wear to the surgery. The nurses found it stressful and had to go to another ward. It wasn't good at all. Everything else went pretty well and were her for a follow up appointment from her operation 2 and a half weeks ago. It has been good so far. We used to have challenges waiting for medication but the nurses put in the prescription for us that was really helpful. Overall the services are quite good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

No parking, and referral took 8 weeks

April 2, 2024
This is my first time here and there were no parking spaces. The wait for the referral took 8 weeks to get an appointment here.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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