Birmingham Childrens Hospital

Thank you for taking the time to leave your feedback. We are sorry that you could not be seen when you arrived for your appointment. The decision not to see you would have been at the discretion of the doctor seeing you, and is dependent on how busy the clinic is, and the clinical need of the patients, amongst other factors. Nevertheless, this must have been very upsetting for you, particularly as you would have been concerned for your child, and we hope that you did not have long to wait before your next appointment. If you wish to discuss this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to provide us with your positive feedback. We hope you continue to have positive experiences with our hospital, should you need us again. Best wishes, Patient Experience Team.

Thank you for providing us with your positive feedback. We hope that you continue to have a positive experience with our hospital. Best wishes, Patient Experience Team.

Thank you for taking the time to leave your feedback, and please accept our apologies for the delay in responding to you. We are sorry that you had a long wait for an appointment with a consultant following surgery, this is clearly not ideal, however, if you have any similar issues in future, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help you. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to leave your feedback. We are sorry to learn that it has taken over two years to get a diagnosis for your daughter. This must have been a very upsetting time for you all. If you wish to explore this further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who will be happy to help resolve your concerns. You can contact our PALS team on 0121 333 8403 or by bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

Thank you for taking the time to provide us with your lovely feedback, we are so pleased to hear that you have found all of our services "brilliant". We hope that you continue to have positive experiences at our hospital. Best wishes, Patient Experience Team.

Thank you for taking the time to provide us with your lovely feedback, and please accept our apologies for the delay in response. We are so pleased to hear of your positive experiences. If there is a team, or a particular member of staff that has impressed you, you do have the opportunity to nominate them for a "Star of the Month" award. To do so, go to bwc.nhs.uk/star-of-the-month/ and fill out the form.
Thank you again for providing us with your feedback. Best wishes, Patient Experience.

Please accept our apologies for the delay in responding, and thank you for taking the time to provide us with your feedback. We are sorry that you had a protracted wait for blood tests in January, we can appreciate this must have been very frustrating. The Phlebotomy team, along with the wider Trust, are always looking at ways to improve the patient experience, and your feedback will help the team improve the service in future. Best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience of our Main Outpatients Department at Birmingham Children's Hospital. It is disappointing to hear that you feel that the Outpatients Clinics are rushed and that you have a long waiting time to be seen. We will share your comments with senior management of our Main Outpatients Department so they can reflect on this feedback and see if any improvements can be made. We are pleased to hear that our staff have been compassionate and helpful during your visits. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience of our Outpatients department, on our Wards and visiting our Oncology clinic at Birmingham Children's Hospital. It is wonderful to hear that your family have received excellent service over the past 17 years of visiting our Hospital. As a trust we hold our trust values in the centre of the care we provide to our patients and families and it is lovely to hear that our staff have been compassionate and caring during each visit. We will share your kind comments with all teams to ensure their hard work and dedication is recognised. Best Wishes, Patient Experience Team.