Reviews (1079)

Always give right information

March 9, 2023
It's our first visit for my child today, but the receptionist was lovely. They send text messages and letters are sent in the post prior to the appointment. We were referred from Manor Hospital and have been waiting quite a few months, I've had to chase what was going on as its a problem that's been going on for too long.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Can't fault them

March 9, 2023
We used the ENT department and my daughter has a scan done. Been here years, they're brilliant can't fault them, they're fantastic, they're always really helpful.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

I like the hospital and entertainment

March 9, 2023
They give you entertainment whilst you wait for your appointment. It's my first time here but I like it.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Helpful staff - well signposted

March 9, 2023
It's very convenient, the staff are very helpful and I've had no problems at all. I've found it very easy to access out patients and found the building very well signposted.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Good job caring for son

March 9, 2023
The hospital is very good, it's the best. My 5 year old son comes here. He's had very good care here. They did a very good job caring for my son, I love the hospital
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Fine no problem

February 28, 2023
Fine no problem, quick and flexible If I can’t make an appointment they send out another one more suitable.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience

Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Waiting for a long time

February 28, 2023
Waiting for a long time which does not help. But the staff are good.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations in regards to wait times. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

The staff are all really good

February 28, 2023
Hospital wait is a bit excessive and can vary from each visit. The staff are all really good. He has seen a lot of people over the years, No issues with the staff.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad you had a positive experience with the staff, and will share on your feedback. Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Play through service helped him

February 28, 2023
My 7 years old copes really well with using the service, play through service helped him with coping with the appointment process. So he lets them take his blood pressure and understands more what’s going on.
Michelle Frakin

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience.

Please be assured that we will share your kind feedback with the play through service.

Thank you again! Best Wishes, the Patient Experience Team.


Provider responded

Been fine

February 28, 2023
Been fine, straight in to see doctor. Straight out , not much waiting.
Anonymous

Reply from Birmingham Childrens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We’re so glad to hear that you had a positive experience.

Thank you again, best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Childrens Hospital

Contact

0121 333 9999

Birmingham Children's Hospital
Steelhouse Lane
Birmingham
West Midlands
B4 6NH

Location

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