Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

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Original feedback for

Birmingham City Council Adult Social Care


They have wasted my time.

It took 3 months to visit me. They asked if I wanted to go into a care home, if I has a pension and what my income was. They were a waste of time. My daughter will look at the financial side of it. The Alzheimer team told me I wont be able to cope with my condition at the end of the line. Home care is expensive, £1000 per week, but the visitor did not discuss that with us in this regard. We do not know what we need to do with the financial side of it. We cannot afford long term care and now we have to wait for the next social worker to come out, but we don't know anything about waiting times.