Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

Birmingham City Council Adult Social Care


More support needed

My husband has a rare genetic disorder and he has just had an operation for his hand as he was not been able to use the hand at all. He can’t lift anything or put any pressure on his hands, therefore we need specialist equipment to allow him to be more independent in the house. We have asked the occupational therapy team to install special taps so he can get water by himself, but they have refused saying they have no funding to do that. We’ve had to go to charities to beg for them to help with equipment like hot water tap as he can’t lift the kettle. My husband also suffers from poor mental health so all of this is adding to the stress. We have some equipment such as electric bath lift but would also need additional hand reel, but if they are not able to provide the service then it is not helpful.