Birmingham Community Healthcare NHS Trust

Dear Mr Harris

Thank you for posting your comment on the Healthwatch feedback centre. I am sorry that I was unaware of your comments until today and therefore have not been in a position to reply.

I am sorry that podiatry services have been significantly disrupted by Covid-19, and that you have been unable to book an appointment. The podiatry service at Birmingham Community Healthcare NHS Foundation Trust has been able to see patients who have open wounds or at high risk of developing wounds, but are not yet able to offer routine and non-urgent appointments. In the meantime, patients are advised to continue to monitor your foot health daily, use a file to manage your nails and check for any new wounds. If you have any concerns you are advised to contact your GP /practice nurse.

If you have developed a wound, or if your condition has changed please do telephone the service. If necessary, you will be given advice by a podiatrist about your foot health care.

I am sorry we are not yet able to confirm when the service will be in a position to offer routine and non-urgent appointments, and once again may I apologise for the delay in responding to your comments.

With kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for your feedback about the Castle Vale Community Nursing service, which has been shared with the team. I am sorry for the delay in acknowledging receipt of your feedback.

with kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Thank you for taking time to provide feedback about your experience of the Trust's podiatry service. Your comments have been forwarded to the team so they are aware of your kind words.

With kind regards

Alison Last

Thank you for taking time to post your feedback and I am sorry the services you have had contact with have not provided you with the support and information you needed. I would welcome the opportunity to discuss your experience with you in more detail and ask that you contact me by phone or email to let me know when would be a convenient time for us to talk. Please contact me on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you, and again would like to sincerely apologise that you found the Trust services did not meet your expectations.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust

Dear Mr Bevington

I am so very sorry for the time it has taken to respond to your feedback; unfortunately this has only been notified to me today. I am also very sorry you experienced delays in responding to your telephone call, and I would welcome the opportunity to find out more about this situation (for example, which service were you calling, what day / time (if you are able to remember), which number did you dial). I appreciate that after this amount of time you may not remember or may not be interested in pursuing the matter, but if you are still willing to get in touch please phone me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk and I will be happy to look into what happened.

Once again, I apologise for the poor impression you have been left of the service by the delay in responding to your call, and look forward to hearing from you.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust