Appointment Cancelled without notice
My husband dislocated his elbow in the new year. We received excellent service at City hospital A&E, but everything after had been shambles. His follow up appointment with the elbow specialist was on 08th Feb 2024. We arrived at the fracture clinic and he was not on the system. There is a not a reception desk so we had to phone the appointments line. We were informed it had been cancelled and not rebooked! We received no notice of this cancellation via email, text or post. We complained to the appointments line and secured an appointment next week. But we are skeptical that appointment will even go ahead… It’s appalling that we were not informed that the appointment was cancelled & was not given a reason for the cancellation.