Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is sad to hear that you have not been provided clear information about your appointments and we are sorry that you have been unable to get through to the relevant departments. We recognise communication is important for our patients and families and we need to address these issues in the first instance.
Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased that our staff were helpful and provided very good care.
However, we are sorry to hear that you have experienced difficulty with limited parking, long waiting times for appointments and that you have had difficulty booking appointments. We can appreciate the impact this has on our patients attending appointments and their overall experience of the trust. We will highlight the issue with parking, as your feedback helps support new car parks being developed. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further by raising this with the relevant teams to help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net.
We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that you have received really good care from the staff at our trust and that they were helpful. As a trust we strive to provide high quality care and treatment and we are pleased that we have met this standard of care for you. Best Wishes, Patient Experience Team

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is lovely to hear that you have received very good care from our staff and that you feel our trust is a caring place to have a baby. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that our staff have been welcoming and friendly during your visit.
Although, we are sorry to hear that you have experienced poor communication from the reception staff. We recognise that our front line staff represent our trust and are the first people that you meet when you come to our hospital and so we would be keen to discuss this further to identify the relevant department/reception team.
Our Patient Advice and Liaison Service (PALS) would be happy to help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that your operation was cancelled and that you had been nil by mouth for a long time. We understand cancelled operations are extremely frustrating and have a significant impact on our patients. Unfortunately sometimes our trust have to cancel operations as a last resort due to emergencies or unexpected challenges with staffing. We are glad that you had your procedure, although sorry to hear that you had a long waiting time of 3 hours before your surgery.
We would like to identify the challenges you have experienced and look at the necessary improvements that would enhance your patient journey. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that our staff have been supportive during your antenatal and breast feeding sessions and have provided you with a guided tour of our Delivery Suite and Birth Centre.
We will share your kind words with the Maternity team. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that your appointments and scans have gone well and that you are very happy with the service provided. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is lovely to hear that you and your husband have received excellent care from the Fertility Centre. We are pleased to hear that our staff have been professional and compassionate and have ensured you are at ease and comfortable during your treatment. We will share your sincere comments with Fertility. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that you have had an amazing experience at our trust with our staff exceeding your expectations. We will share your fantastic comments with the Maternity team. Best Wishes, Patient Experience Team.