Birmingham Womens Hospital

Thank you for taking the time to share about your positive experience when you were staying with us, I'm so pleased to see that the staff ensured you were well looked after. Best Wishes, the Patient Experience Team.

Thank you for sharing such a lovely, positive message regarding our Trust. I'm so pleased to see you have had a great experience with us, for all three of your pregnancies. Best wishes, the Patient Experience Team.

Thank you for taking the time to share your kind words about our Trust, I'm so pleased to see that you had excellent service provided. Best Wishes, the Patient Experience Team.

Thank you for taking the time to share your feedback with us. I was sorry to note that your initial experience in the retreat room was poor, but pleased to see our service improved for you. I'm happy to see that Ward 4 were able to provide such great support for breastfeeding. I am sorry that the discharge process did not go well, if you would like to discuss it further with us, you can contact the Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. We are deeply saddened to read your comments of your visit. We are sorry to hear that you had to wait a while for your arrival to be logged on our system and that you felt your appointment was rushed and the clinician had not read your patient record. It is concerning to read that you felt the consultant was abrupt with you and answered a call on his mobile during your consultation. We are also disappointed to hear that you felt the waiting room environment was of poor standard and that you were not able to access water to drink.

We can see that you felt compassion was not shown during your consultation and we would be keen to discuss this with you and help resolve your concerns. It would also help us to identify the relevant department and clinician so they can be made aware of your poor experience and look at what improvements need to be made. You can contact the Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. It is lovely to hear that our staff were helpful and supportive and that you were seen within a quick time frame. We are pleased to hear that you felt you were provided ample time to discuss your concerns thoroughly and were provided good advice. Best wishes, Patient Experience.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that you are not happy with the after care post C-section and that you feel your discharge was rushed and the impact this has had on you. We are concerned that you are having the same problem from your third visit. Your feedback is invaluable to us and we would be keen to identify what the key issues are and what are the necessary improvements that need to be made to ensure yourself and other patients receive a better patient journey.

Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is great to hear that you have received excellent care and that our staff were welcoming and helpful and they resolved the situation for you. A smile certainly goes a long way, during a potentially anxious time for patients and we recognise the importance of our staff being friendly and approachable at all times. Best wishes, Patient Experience.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that you have received good care. Your comments are really useful to us and are invaluable in looking at our processes and highlighting what things could be improved. We recognise the importance of open communication during every step of a patient's journey and acknowledge that it is a joint partnership with joint discussions between the clinician and the patient in regard to their treatment plan. We will share your feedback with the clinical leads.

If you would like to discuss this further and if we can help you with this or with any concerns in the future, we would be happy for you to contact us on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. It is wonderful to hear that you view our staff as outstanding and to hear that we are providing quality care. We are saddened to hear that you feel that there is under-staffing.

We will share your comments with senior management and leads of the hospital and if you would like to further discuss this, we would be happy to speak with you and see if we can help resolve your concerns or put forward further detail with your feedback. You can contact our Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.