Reviews (1191)

Long waits for fertility treatment

Gynaecology
March 12, 2018
GP referred us here for fertility issues. Had one appointment which did screening for us both, but the next appointment was for 8 months later, and then cancelled and now isn't for a full year later. A year without treatment. The screening showed that need to seek urgent medical appointment.
Our GP has chased, but it's not changing. Hospital says it's staff shortage.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for your feedback.

I understand your frustration at the long wait between appointments, and I’m sorry to learn that you did not experience the excellent communication and care we strive to have, which are part of our Trust Values.

If you would like me to look into the issues you’ve experienced in more detail, do please contact PALS on 0121 335 8226.

Thank you again for highlighting this.


Provider responded

Doctor and consultant didn't care

Gynaecology
March 7, 2018
Had an outpatients appointment and had been in extreme pain for weeks before it. Waited for over two hours to even be seen, and had been very uncomfortable in the waiting area, and was reduced to tears. When I was finally seen, Dr was very uncaring. She did an examination which was very painful and left me on the trolley undressed for 20 minutes on my own in an exam room. She went to ask the consultant to come and examine me, but the consultant refused to come. Dr eventually came back and told me to dress, and that they wouldn't do anything without further tests, which I'd have to wait months for. She offered a treatment that I had already tried before that hadn't worked. By this time I was extremely distressed as I was in a lot of pain, and she did nothing to try and calm me down. Just said they could do nothing and to go to A&E if I couldn't wait for the tests. Clearly this Dr hadn't had the proper training to speak to actual patients in that state, or human compassion.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for your feedback. I’m so sorry to hear of your distress resulting from the long wait and your consultation, and disappointed that you did not experience the excellent communication and care we strive to provide. Our Trust Value of being compassionate is very important to us, and it’s important that we learn from the experiences of our patients.

If you would like to know more about any of our service improvement initiatives, please get in touch with the Patient Experience Team on 0121-335-8226.
Thank you again for your feedback.


Provider responded

Range of midwives & doctors = range of experi

Maternity
March 1, 2018
Being seen by different doctors and midwives meant inconsistent quality of care and friendliness
A.Lloyd

Nurse led appointment was good

Gynaecology
February 13, 2018
Attended the nurse led clinic and it was a world apart from the poor care I've received at the hospital previously. The clinic was on time, the nurse very knowledgeable and friendly and I felt confident in the care I was receiving. Just a shame it's so terrible elsewhere at this hospital.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for your feedback, please be advised that we take all feedback seriously in order to enable us to maintain and improve care and services that we provide to our women and their families.

It is lovely to hear that you had such a positive experience when you visited our Antenatal Clinic, this will be reported to the staff.

If you'd like further information about this issue, or if you would like to know more about any of our service improvement initiatives, please get in touch with the Patient Experience Team on 0121 627 2747


Provider responded

Lack of communication and care

November 23, 2017
I was taken into the Birmingham Women's Hospital to be induced to have my baby. Upon labour I didn't know 'till many hours later but delivering my daughter caused an aortic dissection. I felt like an elephant was sat on my chest and I couldn't breathe. I was given Gaviscon for indigestion and put on a ward after bleeping a doctor numerous times. I wasn't taken seriously. After finally being observed now 4 hrs later I was taken to high dependency unit. There an ambulance took me to the QE as a CT scan showed an aortic dissection. I was an 80% fatality (risk) and had a 15 hr operation to fix me. If the Women's would have listened to me things might have been different but from lack of communication between staff and not listening to the patient - being myself. More care should be taken and the patients voice is the most important. Also acting quicker would be key.
Talia Dewhurst

Reply from Birmingham Womens Hospital

Dear Talia,
Thank you so much for taking the time to share your experience with us. I am very sorry to hear that you didn't feel listened to in your labour, as this is a value all have of our staff to listen to our families. This is an area of focus of for our teams, and we would very much value the opportunity to speak with you further about your care, should you wish to get in touch. We offer families an "After Thoughts" service for this very purpose, so we have the opportunity to learn how things could have been better and where you might have the chance to share in person what your experience was like. Should this be of interest to you, please reach us on connect@bwnft.nhs.uk or 0121 335 8226, but in any event, please know your feedback will be shared with staff to reflect on how they could have listened better to you.
Thank you,
Amy Maclean


Provider responded

Really excellent staff

April 13, 2017
Staff really helpful and friendly and services brilliant.
Kirsty

Reply from Birmingham Womens Hospital

Dear Kirsty
Thank you for taking the time to feedback about your care with us and we are pleased to hear that you had a positive experience. We are always working hard to ensure our patients receive high quality care and we are very grateful when patient's tell us that we are achieving this. Thank you!


Provider responded

Great maternity care

Maternity
December 12, 2016
I was induced, and then gave birth to my daughter following a trip round the birth centre, delivery suite and theatre! All excellent though I did feel I perhaps could have been taken down to the birth centre sooner after my waters broke. After care was excellent too. The Bounty woman was ok but seemed surprised I didn't want photos taken (I'd been up all night, was still recovering from the effects of the spinal block and had sent my husband home for a nap). No one had pre-warned me about this and I was quite surprised she was able to just wander around the wards full of slightly dazed and knackered new mothers pushing them to buy photoshoots. That said if I'd had more warning I might have agreed. Child benefit forms were useful but being given a guide on labour and birth after I'd just gone through it was silly.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for posting your feedback and apologies that we are a bit late in responding. We are really pleased to hear that you had a good experience but do take on board your comments about the service provided by Bounty and we will make sure that this is passed on to Bounty. It may be that we need to let women know antenatally that this service is available should they want it.
We are very grateful for feedback as it can help us to make improvements to our care and also lets us know when we are doing a good job.
Thank you


Provider responded

Excellent Maternity Service, Bounty intrusive

Maternity
November 16, 2016
I delivered my son on the Birth Centre and received fantastic support from staff. The space was clean, welcoming and calming and the Birth Pool had been prepared for me (although I didn't get chance to use it!). My midwife was reassuring and made sure that I was comfortable and happy with what was happening. My son failed his 'Pulse Ox' test, so was transferred to NeoNatal where he received a course of antibiotics - initially on the NeoNatal ward and then with me on the Post Natal ward. We had lots of support with feeding, nappy changes and bathing from staff.

Downsides include a visit from an overly assertive Bounty Rep, who warned me that I wouldn't be able to apply for Child Benefit until I took her pack of promo material. The last thing I needed when trying to bond with my son and establish breastfeeding was a massive pack of leaflets for expensive baby equipment. I would imagine that for mothers feeling vulnerable, insecure or worried about finances that shiny catalogues and adverts would be even more upsetting. It's time that these reps were kicked off wards for good.

I would have liked a bit more dedicated support to establish breastfeeding - a breastfeeding counsellor sitting with me and other mums for half an hour each day could have avoided the months of pain, discomfort and tears that followed!
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to feedback about your experience at the Women's Hospital and your positive comments about your maternity care. We apologise for responding late but we are delighted to hear that you received such fantastic support in the Birth Centre as well as on the postnatal ward. We are sorry to hear that you felt that the Bounty Service was intrusive and this will be fed back to the providers. We welcome your feedback about breastfeeding support and we are always working to improve this important support to women. We are very grateful for your feedback and we will ensure that your comments are fed back.


Provider responded

Unacceptably long waiting times - 4 - 6 hours!

May 14, 2015
Whilst the service at the Women's Ante-natal departments is very good, the waiting times are outrageous. For each of my two pregnancies, I have found that waiting times are at least 4 hours and up to 6 hours. I have even had morning appointments (at 8:50am) which I had hoped would mean there wouldn't be a backlog/delay but I still had to wait 45 mins for my scan.
Anonymous

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

Very good service

July 15, 2014
Very good service all through pregnancy, good midwife care and good hospital stay.
Michelle Walter

Reply from Birmingham Womens Hospital

Thank you for taking the time to share your feedback to Healthwatch in relation to our Trust. We are sorry to see we have not met your expectations. Please do contact us at bwc.pals@nhs.net and we can assist you further. Best Wishes, the Patient Experience Team.


Provider responded

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Birmingham Womens Hospital

Birmingham Women’s Hospital is a centre of excellence, providing specialist services to more than 50,000 women, men and their families every year from our city, the wider region and beyond.

Contact

0121 472 1377

Metchley Park Road
Edgbaston
Birmingham
West Midlands
B15 2TG

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