Birmingham Womens Hospital

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that you are not happy with the after care post C-section and that you feel your discharge was rushed and the impact this has had on you. We are concerned that you are having the same problem from your third visit. Your feedback is invaluable to us and we would be keen to identify what the key issues are and what are the necessary improvements that need to be made to ensure yourself and other patients receive a better patient journey.

Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is great to hear that you have received excellent care and that our staff were welcoming and helpful and they resolved the situation for you. A smile certainly goes a long way, during a potentially anxious time for patients and we recognise the importance of our staff being friendly and approachable at all times. Best wishes, Patient Experience.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that you have received good care. Your comments are really useful to us and are invaluable in looking at our processes and highlighting what things could be improved. We recognise the importance of open communication during every step of a patient's journey and acknowledge that it is a joint partnership with joint discussions between the clinician and the patient in regard to their treatment plan. We will share your feedback with the clinical leads.

If you would like to discuss this further and if we can help you with this or with any concerns in the future, we would be happy for you to contact us on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at Birmingham Women's Hospital. It is wonderful to hear that you view our staff as outstanding and to hear that we are providing quality care. We are saddened to hear that you feel that there is under-staffing.

We will share your comments with senior management and leads of the hospital and if you would like to further discuss this, we would be happy to speak with you and see if we can help resolve your concerns or put forward further detail with your feedback. You can contact our Patient Advice and Liaison Service (PALS) on 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is sad to hear that you have not been provided clear information about your appointments and we are sorry that you have been unable to get through to the relevant departments. We recognise communication is important for our patients and families and we need to address these issues in the first instance.
Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased that our staff were helpful and provided very good care.
However, we are sorry to hear that you have experienced difficulty with limited parking, long waiting times for appointments and that you have had difficulty booking appointments. We can appreciate the impact this has on our patients attending appointments and their overall experience of the trust. We will highlight the issue with parking, as your feedback helps support new car parks being developed. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further by raising this with the relevant teams to help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net.
We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is wonderful to hear that you have received really good care from the staff at our trust and that they were helpful. As a trust we strive to provide high quality care and treatment and we are pleased that we have met this standard of care for you. Best Wishes, Patient Experience Team

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. It is lovely to hear that you have received very good care from our staff and that you feel our trust is a caring place to have a baby. Best Wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are pleased to hear that our staff have been welcoming and friendly during your visit.
Although, we are sorry to hear that you have experienced poor communication from the reception staff. We recognise that our front line staff represent our trust and are the first people that you meet when you come to our hospital and so we would be keen to discuss this further to identify the relevant department/reception team.
Our Patient Advice and Liaison Service (PALS) would be happy to help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.

Thank you for taking the time to share your feedback of your experience at the Women’s Hospital. We are sorry to hear that your operation was cancelled and that you had been nil by mouth for a long time. We understand cancelled operations are extremely frustrating and have a significant impact on our patients. Unfortunately sometimes our trust have to cancel operations as a last resort due to emergencies or unexpected challenges with staffing. We are glad that you had your procedure, although sorry to hear that you had a long waiting time of 3 hours before your surgery.
We would like to identify the challenges you have experienced and look at the necessary improvements that would enhance your patient journey. Our Patient Advice and Liaison Service (PALS) would be happy to discuss this further and help resolve these concerns for you. You can contact our PALS team on either 0121 333 8403 or bwc.pals@nhs.net. We look forward to hearing from you, best wishes, Patient Experience Team.