Birmingham Womens Hospital

I have been waiting 30 minutes to be seen.

I have never had a problem at this hospital all good.

I have been waiting over 1 hour to be seen.

I have had to wait about 45 minutes for appointment however the staff have kept me informed of situation.
When the clinics are running late they cannot do anything about it - they just apologise. Staff are always polite

Clinic over running by 20 minutes.
Nursing assistant in examination room was rude. Reception staff do not make eye contact with you when you book in. Communication not good as not told why appointment is over running.
Waiting room nice and clean.
Car park busy.
Would be nice to have a drinks machine.

Staff helpful.
Appointment running on time. Good privacy and waiting area clean.
A drinks machine would be good.

Very good service.
Caring staff who know your needs and listen to your concerns.
Waiting room needs brightening up and some pictures or art work would be nice rather than having to look at blank walls.
Clean waiting areas and toilets but the disabled ladies toilet needs a mirror.

This is my second visit and staff are good.
Delays in appointments but early for appointment today so can't say if will be delayed today.
Privacy good and wafting rooms and toilets clean.
Communication could be better as not informed why last appointment was delayed by over an hour.

Waiting area comfortable however very hot.
Need more space - not enough chairs.
Clean waiting area.
Air conditioning required.
Information board is not in use.
Staff are helpful.

Waiting room too hot - not enough seating area. Staff helpful. Relatively clean waiting area and toilets good. No improvements required.
Parking difficult.

Appointment 6 minutes late so far.
Parking is a problem / blue badge holders limited to one hour and appointments frequently over run and I have been fined in the past.
One occasion surgeon did not turn up and wasted journey.
Some seats are uncomfortable if you need to sit for too long.
Clean waiting room and toilets and staff helpful.
Son has Autism and delays are difficult as nothing to occupy or distract him.