Birmingham Womens Hospital

The waiting time at the diabetes department could be better. I have waited 4 hours with no prior notice of the waiting times. It is always 2, 3 or 4 hours. Never has it been 1 hour wait. Everything else has been good. The staff are friendly, empathetic, professional. It really is the waiting times that need improving.

This is my first time here. Everyone is kind and it has been a good service. Every section is very good. I'm happy.

Everything is fantastic. It's all explained to me and the staff are all absolutely fantastic.

Last month I have a mammogram and called them informing to reschedule it as they did. When I went on the said date the receptionist lady was so rude because at that time she was holding a cup of drinks I which greeted her "good morning" her reply " why are you here " in which the tone of her voice was bad. Unprofessional totally.
I said I have an appointment rebook and the person whom I spoke told me to come today showing the letter that where I noted down the new schedule. Her reply was " no clinic today we have a meeting so come back tomorrow " I said a lady asked me to come today because I rebook it She was really rude to me and having eye to eye contact with the other receptionist, so I asked I wasted my time and fuel in coming here after calling to rebook it and her voice was bit louder when telling me " come back tomorrow", so luckily I am not at work so accepted it.
The following day I came and found the post on the wall." Ask a someone if you do not want a trainee " this is not exactly the right word as I can remember. It was my turn a lady called me up and greeted her then ask what is your name and are you a trainee I said - Her reply in a harsh tone of her voice was " I am here for several years already so no need to ask someone else because I am in charge" Explain to her why I asked but never listened instead when she did my mammogram it was so painful as intentionally did it and you can see through her facial expression. What such hiring a staff like that no manners at all. TOTALLY UNPROFESSIONAL AND BAD AT BAD ATTITUDES TOWARDS THE PATIENT.
I think she should go back to school and learn how to be good person and have a good moral characters because she is treating a patient not an object.
So I would like to tell the bosses that you need to make an evaluation for all the staff to be given to patient after such a procedure is done so that you will know how to review their next appraisal if needed a training to attend in dealing with patient , example how much more if a patient is disabled.
Action please for this so that the review at Women's Hospital will bit go up because it is disgusting.

It used to be okay.

Both of my kids were born here. It's an excellent hospital with good facilities and staff.

I had my hysterectomy here. The care and treatment was excellent.

It's actually very nice. I've had a good experience with them.

It was okay.

Appointment is alright. I'm happy. I don't have good English.