Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Bosworth Medical Centre


Hopeless and hapless

My insomnia it was ignored i found a medication that helped weaned from it kept the 4 hours sleep. I was forced to retake under threat of expulsion and still have no sleep after 27 years. I recently found the GP is not registered. I caught my finger in a car door broke it and they put a band aid on it. I had a lower back pain phoned 111 as never able to get through on the phone or online. An appointment was made and painkillers given for a urine infection. I wrote so they would have records of my ills though never seen for over 15 years. They recently told me they couldn't read my writing. I had a fall over year ago and a severe head pain ever since they said as i wasn't dead it was nothing. They stopped my painkillers without notifying me then blamed them for a stomach problem i had written them of for over a year. I wasn't taking painkillers during that time. They suggested i stop apixaban till i mentioned it was for life and i could die. They keep stopping medication with no warning and then have to start them again as things get worse. There is more but only allowed one symptom in five minute calls. the severe head pain feels as if its absorbing all my memory i am unsteady and take days to get over any light exertion and got a blood test and advised to use a vitamin supplement previously prescribed that they stopped.