Overall they have been very very good
At the start of the pandemic there were issues where they only sent phone contact details and they don't work well for me as a deaf person. The email address in their SMSes didn't work. I later walked past their building and saw another email address and when I emailed that, they said the SMS email address isn't used... It still appears on all SMSes I don't know if this is out of their control. They agreed to let me use email to contact them and did some stuff by email instead of phone during the early pandemic days. I have been able to manage video appointments as the sound and video sync are good and the staff are very patient. I had to have one emergency f2f appointment after a suspected clot issue. The GP who only knew me a little was aware I am deaf and arranged to remove her mask and just use a visor when we were in the consulting room and she could distance. She was very clear and helpful, and understanding that when she had to send me to A&E I was very stressed about masks and hearing people and getting a companion in to assist with communication. Overall they have been very very good during the pandemic. The only bad this was this silly email address that is on all their SMSes which doesn't work, which is dangerous. Prize Draw Data