Difficult to get an appointments
Attempted to get appointment for myself. I booked it for the following week and was told it would be triage telephone appointment. The day comes and no one rings. Surgery is closed so I cannot call back. Following day booked appointment again for following week. This time telephone rings once and less than 15seconds and I quickly run to get to the phone but miss the call. I booked it again for following week and never had a call back. Another occasion I attempted to get appointment for my daughter (non covid related) and telephoned on the day and it wasn't your typical eczema type and looked different than what I had seen before. I couldn't get appointment and was told to go to telephone Katie Road. I call them and they have 50 call backs and tell me that I am to call my surgery again. I call Surgery and they fob me off and say if its an emergency go to A&E. Due to covid I am also being told to stay away from A&E aswell. The rash continued for weeks and she was suffering but I had o where to go. I visited chemists and they were unsure what it was and told me to try Surgery again. I miss when I could telephone and have a face tonfave appointment on the day. Granted telephone appointments will come in handy for some especially when I am working but some appointments are needed face to face. I am now having tests as some of my results have come back abnormal. I have suffered for months. Its appalling