Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

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Original feedback for

Broadmeadow Health Centre


6+ weeks wait for smear results

Luckily I'm currently healthy and don't use this surgery much but it's always been really difficult to get an appointment with reception staff and doctors who make you feel like you're wasting their time. (Nurse is amazing though, credit to the surgery) The surgery doesn't see minor injuries or do anything other than basic sexual health (i.e dosent fit implants/injections) and aren't very helpful when you ask where you can get these services done. Since Covid if you do need a face to face appointment I've had to go to a different surgery and I've currently been waiting 6+ weeks for smear results, and when I rang to see if they were on my file yet and if the receptionist could read me my results (as friends have family have successfully done after 4 weeks with other surgeries) I was simply told I have to wait and they couldn't even be bothered to put my name into a computer. Prize Draw Data