Total shambles, no appointments
Total shambles, no appointments even when you have been calling from 8am. Told to contact Livi if need to see a doctor. Older people who have no mobile or computer cannot cope with this, so are caught in a a catch 22 situation of trying to call the surgery every day. Why can't receptionist triage the patients on the phone properly so people can get answers. I worked in NHS for 23 years on reception/secretarial I would never leave patients without an explanation or solution to their problem even if I had to ring them back once I had relevant information. None of this happens now. Communication is key to providing a worthwhile service to the community. Plus simple things, like blood tests, urine samples. Plus obtaining contraception and medication for urine infections obtained through the pharmacist, after all they can give flu jabs. Use them to your advantage. We know there are gp shortages in the NHS, but you really need to work more efficiently.