Church Road Surgery

I find the receptionists, nurses and GPs always fantastic. I've been seen at very short notice, I usually call and get an appointment same day. The staff are understanding to my situation and went above and beyond for me quite a few times.

I was given an emergency appointment straight away for my husband who was ill. They picked up my husbands heart condition very quickly and referred him to the hospital where he had two stents fitted straight away.

Long waits on the telephone and it is only nurses who see you. Very rarely I see my GP. No consistency with care or treatment.

The problem with this surgery are the staff. From the practice manager down to the receptionist, they don’t follow any process or procedures outlined on their nhs website. They are extremely skilled in the art of fobbing off and saying “ someone will calm you back “ .
The simplest task appears to be, for them, extremely complex.

I hardly ever visit the Dr and had to call 111 last night, had a phone appointment by the Badger Dr and was told to call my own GP this morning. Phoned and no appointments, reception would not listen to what I said, could not book an appointment in advance just ring at 8 on the day and you ring and there are no appointments. I have pain in my chest and ribs and she wouldn't listen and actually shouted over me. Will be moving surgery now.

It's hit and miss. Sometimes you get an appointment straight away and sometimes you have to wait for a few days to see a GP.

Been there for years, never had any issues with them.

It is awful trying to get an appointment here at 8:15am some days all appointments gone this can go on for days it’s not good enough

They're really good with my mental health. Whenever I feel like I'm having an issue or need to talk to someone, they're available and they will see me.

They're good, they're alright, you don't really like to think about going. So you call at 7:59am to get an appointment. Never been a time where I couldn't get an appointment and the appointments are face to face.