No access to treatment.
I came to City after being referred on by 111 as I was in pain and I had been to my GP and I had to wait 6 weeks to access treatments as I had already been seen by physio triage previously which didn't work. 111 told me to go to City as I was in pain. They had lost the key to the medicine cupboard and couldn't open it so they could not give me a steroid injection. I had to then wait another 2 weeks for an appointment.