No other way to provide me with information
Most appointments are sent online. I can't always increase the font on the phone. they come through by text and you get a link. There's no option to use it on anything other than on the phone. I've long given up on letters in large print. City Road have spoken to them and they said its like flogging a dead horse. It's a bit hit and miss. Some are sent by text and some by email. It needs joined up thinking. If you haven't got access to the internet and phones are not appropriate then there needs to be another way.