Right to Respond

As part of our commitment to providing an honest and transparent view of health and social care services, Healthwatch Birmingham encourages providers to respond to comments the public have left.

Alongside ensuring providers can have a fair say in discussions about their services, replying to reviews demonstrates evidence of responding to patient feedback for the CQC, who regularly monitor our Feedback Centre. It is also an effective way to recruit service users for any wider engagement work at your organisation.

Guidelines for provider responses:

  • Keep language appropriate and civil
  • Remain professional and treat people’s comments fairly
  • Engage with the content of the review by addressing specific points and avoid cut and pasting a standard response
  • Don’t disclose the service user’s personal details or any potentially identifying information
  • Where appropriate leave organisational contact details e.g PALS or patient engagement teams for people to get further information

Remember: your response will be seen by everyone who uses the Feedback Centre, not just the original reviewer. All responses are moderated in accordance with our moderation policy.

For full terms and conditions, including a guide to how right to reply works for service providers download this guide.

Your reply

* Required fields

Original feedback for

City Hospital


good so far, caring, informative

Being a type 1 diabetic I was reassured by the diabetic clinic and attention to my conditions needs. However I was shocked to find that,the menu here is not diabetic friendly. There is a good portion of the women in the maternity ward who happen to be diabetic. However cereal, white toast were offered for breakfast and sandwhiches/jacket potato or a potatoe based soup with bananas for lunch, all Carbohydrate rich. I was told I would be better off having food brought in as the food options did not support a diabetic diet. I experienced something similar in West Bromich hospital a couple of years ago but with the diabetic care available here I was shocked about the food. I have struggles to manage my blood sugar levels throughout the pregnancy affecting.the growth of my child. I worried enough at home about what I consumed. I do not need this added stress in the hospital environment where I am essentially incapable of affecting a change untill I receive visitors and more suitable food.