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  • Home
  • What We Do
    • About us
    • Annual reports
    • Meet the team
    • Meet the board
    • Vacancies
  • Share Your Views
    • Find a service
  • How We Make A Difference
    • Investigations
    • Consultations
    • Quality Standards
    • Quality Accounts
  • How We Can Help You
    • Common questions
    • Find more help
  • Get Involved
    • Volunteer with us
    • Work with us
    • Events
  • Contact Us

Right to Respond

Healthwatch Birmingham is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. This is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep language appropriate and civil
  • Don’t mention personal details
  • Make it relevant to the review.

For full terms and conditions, including Right to Reply guidance for services providers download our Feedback Centre Information for Service Providers guide here.

Remember: your response will be seen by everyone who read’s your organisation’s comments, not just the original reviewer.

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Original feedback for

City Hospital



Staff were helpful at times

Staff was helpful at times but there was no toilet paper in toilets. This area was well clean and maintained though found it a bit too warm and muggy and self-check in was out of order but staff was helpful. I think there should be better signs for directions to locations around the hospital. I think there should be a better system when in waiting area due to overrunning of time by an hour with no communication at all. To find out that we need to do something else before been seen.

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